Terms of Service

By booking a service with ClenoVaire Professional Cleaning Services LLC (“ClenoVaire”, “we”, “us”) you agree to the following terms. Please read them before your first visit.

1. Quotations and Pricing

All quotations are provided free of charge and remain valid for 30 days. Prices are quoted as a flat rate based on the information you provide and, where applicable, an on-site assessment. If the condition, size or scope of the property differs materially from what was described, we may revise the quote before commencing work and will confirm any change with you in writing.

2. Booking and Confirmation

A booking is confirmed once we have agreed a date, time and price. For larger residential, post-construction and commercial projects, a booking deposit may be required; this will always be stated in your quotation.

3. Cancellations and Rescheduling

We ask for at least 24 hours’ notice to cancel or reschedule a service at no charge. Cancellations with less than 24 hours’ notice may incur a fee of up to 50% of the scheduled service value, as the slot was reserved exclusively for you. Missed appointments where our team cannot gain access may be charged in full.

4. Access to the Property

You agree to provide safe access to the areas to be cleaned, including parking where relevant. If you provide a key, alarm code or smart-lock access, you confirm you are authorised to do so. Access details are stored securely and used only to perform your service.

5. Your Responsibilities

• Secure pets in a comfortable area during the visit for their safety and ours.
• Remove or secure valuables, cash and fragile personal items from areas being cleaned.
• Inform us in advance of any sensitive surfaces, materials or products we should avoid.
• Ensure utilities such as water and power are available during the visit.

6. Our Team

All ClenoVaire cleaners are background-checked, trained against our written standard, and covered by our insurance and workers’ compensation policies. We can provide a certificate of insurance on request.

7. Satisfaction Guarantee

If you are not satisfied with any aspect of our work, notify us within 24 hours of the visit and we will return to rectify the issue at no additional cost. This guarantee covers the areas included in your agreed scope of work. If we are unable to resolve the issue, we will refund the value of the affected service.

8. Damage and Liability

We are fully insured and take damage seriously. If you believe an item has been damaged during a visit, report it within 24 hours so we can investigate promptly. Our liability is limited to repair or replacement in accordance with our insurance policy. We are not liable for pre-existing damage, ordinary wear, or items that were already fragile, incorrectly installed or unstable.

9. Items We Cannot Clean

For safety and insurance reasons we do not clean: biohazard or bodily waste, mould remediation, pest infestations, exterior high-rise windows, or any area our team reasonably deems unsafe. We will advise you if any part of your request falls outside our scope.

10. Payment Terms

Payment is due on completion of the service unless invoicing terms have been agreed in writing. We accept major credit and debit cards and ACH bank transfer. Recurring clients may be billed automatically after each visit. Late commercial invoices may be subject to interest.

11. Photographs

We may photograph completed work for quality assurance and internal training. We will not publish images identifying your property or address without your express permission.

12. Changes to These Terms

We may update these terms from time to time. The version in force at the time of your booking applies to that booking.

13. Governing Law

These terms are governed by the laws of the State of Missouri, and any disputes will be subject to the exclusive jurisdiction of the courts of Jackson County, Missouri.

Contact

Questions about these terms? Contact us at hello@clenovaire.com or (816) 555-0142.