Frequently Asked Questions

No. Recurring plans are flexible and you can pause, reschedule or cancel any time with reasonable notice. Commercial contracts are agreed term-by-term and can be monthly or annual, whichever suits your business.

Yes. Every quote is free and carries no obligation. For most homes we can price from a short phone consultation; larger homes and commercial spaces get an on-site walkthrough.

We cover the entire Kansas City metro, including Overland Park, Olathe, Lee’s Summit, Independence, Shawnee, Lenexa, Leawood, Blue Springs, Prairie Village and 40+ more neighbourhoods. See our service areas page for the full list.

Recurring residential cleaning starts from $119 per visit, deep cleaning from $229, move-in/move-out from $249, post-construction from $349 and carpet cleaning from $99 per room. Commercial work is quoted per site. Your exact price depends on size, condition and frequency — and we always confirm it in writing before we start.

No. Professional-grade, eco-certified products and all equipment are included in your quoted price. There are no fuel, supply or trip surcharges.

We accept all major credit and debit cards, ACH bank transfer, and for commercial accounts, invoicing on agreed terms. Recurring clients can be billed automatically after each visit.

For most residential services, no deposit is needed. Larger post-construction and commercial projects may require a booking deposit, which we will always state clearly in your quote.

Every ClenoVaire cleaner is background-checked, trained and directly employed or contracted under our standards. We carry full general liability insurance and bonding, and can provide certificates of insurance on request.

Wherever possible, yes. Consistency means your cleaner learns your home, your preferences and your pets. If your regular cleaner is unavailable, we send a fully briefed team member and your written plan travels with them.

Tell us within 24 hours and we will return to put it right at no cost. That is our 100% satisfaction guarantee. If you are still not satisfied, we will make it right or refund the visit.

Yes. Our team is fully covered by workers’ compensation, so you are never exposed to liability for an injury occurring in your home or business.

Not at all. Many clients give us a key, garage code or smart-lock access. Access details are stored securely and shared only with the assigned crew. If you prefer to be home, that is equally fine.

Yes. We offer evening and weekend appointments for residential clients, and our commercial crews routinely work overnight or early mornings so your business is never disrupted.

We ask for at least 24 hours’ notice to reschedule or cancel at no charge. Later cancellations may incur a fee, since the slot was reserved for you. Full details are in our terms of service.

A standard residential clean takes 2–4 hours, a deep clean 4–8 hours, and move-in/move-out cleans 3–6 hours depending on size and condition. Post-construction work can run from one to three days.

Yes. We default to eco-certified, low-VOC products that are safe around children and pets, and we can go fully fragrance-free on request at no extra cost. We simply ask that pets be secured comfortably during the visit.

Absolutely. Leave your products out with any instructions and we will follow your lead. We note your preferences in your client file so the same choices apply on every future visit.

Yes — it is one of our specialties. We use HEPA-filtered vacuums, fragrance-free products and targeted dust and allergen removal. Let us know about any sensitivities during your assessment so we can plan around them.

We are bonded and insured, and we take damage seriously. Report it within 24 hours and we will arrange repair or reimbursement in line with our insurance policy and terms of service.